Questions?
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Return and Exchange
BERTSCHAT®️ only supplies top quality products, which can also be read in the thousands of reviews we have built up in the meantime. Do you have questions about the product or are you not completely satisfied? Please do not hesitate to contact us. Our specialists will be happy to advise you.
You can return your parcel to us with your preferred carrier. The return address is: Trasmolenlaan 12, 3447 GZ Woerden - The Netherlands.
You can also use our return portal. The parcel will shipped with UPS free of charge.
Returnportal
Frequently asked questions
All products purchased from BERTSCHAT®️ can be returned or exchanged within 30 days of receipt (free of charge).
A product must be returned in its original state. You may check out the product and try it on. For example, you can try on our gloves and check them out, but you cannot go skiing with them if you still want to return them.
You can exchange the product for your desired size within 30 days. You can do this by registering your product in our portal and specifying the desired size. Then download a free shipping label.
You can return your product within 30 days by registering your return in our portal. Enter the reason for the return and download a free shipping label.
For repairs cases, please contact info@bertschat.ie first, stating your order number. They will try to help you as quickly as possible. Because it concerns technical products, our specialists can often solve any issues remotely.